Designing for the ‘messy’
“Social interaction design works by respecting the psychological and social, the ambiguity not the clarity, the unintended not the intended.”
Adrian Chan writes in Johnny Holland about designing for messy, ambigous social interaction. I don’t have much time to comment now, suffice to say that developing some principles for thinking and talking about ambiguity in this way is occupying a lot of my time at the moment.